Frequently Asked Questions
Question not here? Use our online chat function or call us at (773) 346-6714.
How can I get a quote?
Visit our booking form. As you provide information about your home and cleaning needs, your quote will dynamically adjust. Pricing is clear and straight forward – no hidden fees or suprises.
What is your availability?
Our appointment times are Monday through Sunday, from 7am – 5pm. You can see our available booking times by using our booking form here. If you need a time outside of our availability, please contact us!
What is your Cancellation Policy?
You have 48 hours prior to your scheduled cleaning time to reschedule or cancel. Any changes made within 48 hours notice will result in a $90 fee.
Do I need to be present during the cleaning?
This is completely up to you! We just need access instructions (provided on the booking form) for our professional to gain entry. Normally, our clients would let us in or leave keys with the doorman. We do recommend your initial visit to be present to give a walkthrough of your home for any notable areas you’d like us to focus on.
Do you provide cleaning supplies?
We will supply all cleaning products and equipment necessary to complete the service, including a vacuum cleaner and Swiffer. Environmentally friendly supplies can be provides upon request.Please include specifics in the special instructions.
We do not provide a toilet brush, step stool, or a conventional mop/bucket. If you have specific products you would like us to use, please leave them out for us.
Flat Rate and Hourly Rate? What's the difference?
The flat rate service includes the cleaning of total number of bedrooms & bathrooms selected, kitchen, and common areas. Any additional areas must be added as an extra in order to be service.
The Hourly service is primarly for custom cleanings, specialized cleanings like post-construction, and offices. All extras are inclusive of the hourly rate, as it will be added as time. Additional time can be added during the cleaning if necessary.
What payment methods are accepted?
We only accept credit/debit cards to schedule your cleaning. All other forms of payment of service (i.e. cash) are not accepted. Tip can be left to the cleaning professional in person during the service.
Do I leave a tip?
Tip can be left on the card provided or in cash to the cleaner. It goes directly to the cleaner and is appreciated, but not required. It can be left anytime before, during, or after the cleaning.
Are there discounts for recurring cleanings?
Yes there are! You can book monthly, bi-weekly, or weekly cleanings with us. Best of all, recurring cleanings qualify for a discount! The discount will be applied for all cleanings following the initial booking.