Frequently Asked Questions
Question not here? Use our online chat function or call us at (773) 346-6714.
How is Companion Maids handling COVID-19?
Our top priority is the safety of our cleaners and customers. We recommend that you also review the CDC’s guidelines for reducing the spread of COVID-19. These include:
- Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs;
- Avoiding touching of the eyes, nose, and mouth;
- Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe; and
- Social distancing.
We also ask that all customers proactively follow the CDC’s guidelines to reduce the spread of the Coronavirus during your bookings. Other recommendations for customers include:
- Stay in a room separate from the one your cleaner is cleaning. This will (1) allow the cleaner to clean thoroughly and without interruption and (2) maintain the 6-foot person-to-person distance currently recommended by the CDC.
- Wear a face covering during the service if you are home, if possible.
- Cancel or reschedule bookings if you feel sick or are concerned about the well-being of those living in your home or your cleaner.
How can I get a quote?
What days and times can I schedule a cleaning?
Our appointment times are Monday through Sunday, from 6:00am – 7:00pm. You can see our available booking times by using our booking form. If you need a time outside of the open availability shown, please contact us!
What is your Cancellation Policy?
You have 24 hours prior to your scheduled cleaning time to reschedule or cancel your booking without penalty. Any schedule changes made less than 24 hours notice will result in a fee of 50% of the total service cost.
Do I need to be present during the cleaning?
This is completely up to you! We just need access instructions (provided on the booking form) for our professional to gain entry. Normally, our clients would let us in or leave keys with the doorman. We do recommend your initial visit to be present to give a walkthrough of your home for any notable areas you’d like us to focus on.
Do you provide cleaning supplies?
We will supply all cleaning products and equipment necessary to complete the service, including a vacuum cleaner and Swiffer. Environmentally-friendly supplies can be provided upon request. Please include specifics in the special instructions or let us know when booking.
We do not provide a toilet brush, step stool, or a conventional mop/bucket due to sanitary reasons. If you have specific products you would like us to use, please leave them out for us.
Flat Rate and Hourly Rate? What's the difference?
The Flat Rate Service includes the standard cleaning of the total number of bedrooms and bathrooms selected, kitchen, living room, and common areas. Any additional areas must be added as an extra in order to be cleaned.
The Hourly Service is primarily for custom cleanings, specialized cleanings like post-construction, and offices. All extras are inclusive of the hourly rate, it would just depend on the time it takes. Additional time can be added during the cleaning if necessary.
We will always contact you for approval of any changes to your order during the cleaning.
What is not included in your services (lifting heavy items, hard-to-reach areas)?
Unfortunately, we do not lift or move heavy furniture (over 25 lbs). We also do not clean hard-to-reach areas. This is for the safety of our cleaners. If you would like us to reach further (underneath or behind appliances/furniture) or higher-up areas, please move the items for us or provide a 2-step stool.
What payment methods are accepted? Can I pay cash?
We only accept credit or debit cards to schedule your cleaning. All other forms of payment of service (i.e. cash, PayPal, check) are not accepted. Tip can be left as cash to the cleaning professional in person during the service.
Do I have to leave a tip? How do I leave tip?
Tip is completely optional and under the discretion of the client. It can be left on the card provided or in cash to the cleaner. It can be left anytime before, during, or after the cleaning. Please note that the tip is non-refundable after the service time.
Can I schedule recurring cleanings? Is there a discount?
Yes, there are! You can book monthly, bi-weekly, or weekly cleanings with us. Best of all, recurring cleanings qualify for a discount! The discount will be applied for all cleanings following the initial booking.
Every week: 20%
Every 2 weeks: 15%
Every 4 weeks: 10%